LEGAL INFORMATION

Standard Production Times

Production Time is the time it takes to produce your product after all files have been received and verified correct. If a proof is needed, then your production time will start when the proof has been returned and approved “OK as is”. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.

For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.

If your job or proof is approved by 5:00 P.M. PST (8:00 P.M. EST), printing turnaround time begins that business day. For example, a job for five-day printing turnaround that you approved by 1:00 P.M. PST on Tuesday will be shipped out to you by end of business the following Tuesday. Please note that gmonline.net offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Printing turnaround time for jobs with approved payment and approved proofs is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected.


Shipping

You need to select one of the shipping options presented to you on the Site.

All shipping is currently done via UPS, FedEx or best available service. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the freight company. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and gmonline.net assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.


Pick Up

Pick Up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.


Quantity

Will I always receive exactly the quantity I order?

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underage of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order a higher quantity.


Mailing List Information

Customer's mailing list(s), while in the possession of gmonline.net, is the exclusive property of the customer and shall be used only with customer's instructions. Customer's mailing list(s) will not be sold or offered for use to any other party, and gmonline.net will not utilize the list for any other purpose.


Mailing Services

All mailing delivery dates are estimates, not guarantees. gmonline.net’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Gmonline.net’s responsibility ends when the job is delivered to the Dublin, California Business Mail Entry Unit. In no event shall gmonline.net be liable for USPS performance failures or delivery delays.

Gmonline.net shall be liable to rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the printing work performed. In no case is gmonline.net liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

The customer will defend and hold gmonline.net harmless in any suit or court action brought against gmonline.net by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where gmonline.net, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in gmonline.net’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against gmonline.net for actions of the customer's employees which may occur as a result of any mailing.


Miscellaneous

All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by gmonline.net), gmonline.net would rerun your job at no charge.

All materials we create in producing your printed product are the property of gmonline.net. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. We reserve the right to use any product we manufacture in our own catalogs, advertising, promotions, displays, website, and samples unless we are notified in writing not to use them at the time the order is placed.